
FAQs
The winning one: IS THIS A SCAM WEBSITE?
The winning one: IS THIS A SCAM WEBSITE?
Yes.
Totally fair question, especially with how many sketchy stores are online now.
We’re a real business, and every order is handled with care. We provide clear processing and shipping timeframes at checkout, and we do our best to keep you updated throughout the entire process.
If you ever have a question, concern, or just want an update on your order, you can reach out to our support team and a real person will help you.
We care about building long term trust with our customers, not just making a quick sale. Clear communication, reliable support, and making sure you receive what you ordered will always be important to us.
When should I expect my order?
When should I expect my order?
For custom-made products, please allow approximately 1 week for production before your order is shipped. Once completed, delivery generally takes an additional 1–2 weeks.
For non-custom products, orders are typically processed within 1–3 business days and usually arrive within approximately 1 week after shipment.
Please keep in mind that these are estimated timeframes and may vary slightly depending on order volume, carrier delays, or your location. If you ever have questions about your order, please contact our support team and we’ll be happy to help. lorvanehelp@gmail.com
How do I get a refund?
How do I get a refund?
Our customer support email is listed at the bottom of our website. To request a refund, simply contact our support team with your order information.
If your order has not yet shipped, we can issue an instant refund.
If your order has already shipped, the package must first be returned to the return address listed on our website. Once the return is received, your refund can be processed.
For any questions or assistance with a return or refund, please contact our support team and we’ll be happy to help.