Shipping policy

# Shipping Policy

**Last Updated: August 31, 2026**

Thank you for shopping with **Lorvane**. We strive to provide a smooth and reliable shipping experience. Please review the information below regarding order processing, shipping, delivery, and related issues.

## Order Processing

Orders are typically processed within **1–3 business days** after your order has been placed and payment has been successfully confirmed.

If a product is **temporarily unavailable or not currently in inventory**, additional processing time may be required. In these cases, please allow **up to 7 business days** for your order to be processed before shipment.

During holidays, promotional events, product launches, or periods of high order volume, processing may also take slightly longer.

Once your order has entered processing or fulfillment, we may not be able to modify or cancel it.

## Estimated Shipping Times

After your order has been processed and shipped, estimated delivery times are:

**United States:** 5–12 business days
**International Orders:** 7–20 business days

Please note that these delivery estimates **do not include processing time**.

Delivery timeframes are estimates and are not guaranteed. Delivery may be affected by your location, shipping carrier, customs processing, weather conditions, holidays, and other circumstances outside of our reasonable control.

## Tracking Information

When tracking is available, you will receive a shipping confirmation containing your tracking information after your order has been shipped.

Please allow **24–72 hours** for tracking information to update after receiving your shipping confirmation. In some cases, a carrier may not scan or update a package immediately.

## Multiple Packages

Some orders may contain products fulfilled from different locations. As a result, items within the same order may arrive in **separate packages and at different times**.

Receiving one package does not necessarily mean the remainder of your order has been lost or forgotten.

## Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at Lorvanehelp@gmail.com

We will make reasonable efforts to update your address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been shipped.

Lorvane is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

## Delayed Packages

Occasionally, packages may experience delays due to carrier disruptions, severe weather, customs processing, holidays, unusually high shipping volumes, or other circumstances outside of our reasonable control.

If your tracking information has not updated for an extended period or your package has exceeded the estimated delivery window, please contact our customer support team so we can assist you.

## Lost Packages

If you believe your package has been lost in transit, please contact us at Lorvanehelp@gmail.com with your order number and relevant tracking information.

We will review the shipment and, when appropriate, work with the shipping carrier or fulfillment provider to determine the status of your order.

Eligible lost-package claims will be handled in accordance with our Refund Policy and applicable consumer-protection laws.

## Packages Marked as Delivered

If your tracking information indicates that your package was delivered but you cannot locate it, please first check around the delivery location, with members of your household, neighbors, building management, or the applicable shipping carrier.

If you are still unable to locate your package, contact us at Lorvanehelp@gmail.com and we will assist you with the available next steps.

## International Orders

International shipments may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, customers are responsible for any applicable customs duties, taxes, or import charges.

Customs processing may also cause additional delivery delays.

## Returns and Refunds

If your order has already shipped, we generally cannot issue a return refund while the package is still in transit.

Once your order has been delivered, eligible items may be returned in accordance with our **30-day Refund Policy**. Once the return has been received and confirmed, an eligible refund will be processed.

If your order is still processing and has not yet shipped, you may contact us to request cancellation and a full refund. Cancellation cannot be guaranteed if fulfillment has already begun.

## Contact Us

If you have any questions or concerns regarding your shipment, please contact:

**Lorvane Customer Support**
**Email:** Lorvanehelp@gmail.com

Please include your **order number** when contacting us so we can assist you as quickly as possible.